Complaints
Posted by Mike Gordon on 22 July 2015 12:25 PM

 

Complaints about the availability or quality of an air conditioning inspection report, about an energy assessor who produced the report or the energy assessment should be directed to the following:

Failure to secure an air conditioning inspection report. For complaints regarding the availability of an air conditioning inspection report, you should contact the building occupier or an authorised officer of the local weights and measures authority (usually a trading standards officer). The authorised officers have the power to act on your complaint.

Quality or accuracy of the air conditioning inspection report and the recommendations. For complaints regarding the quality and accuracy of the air conditioning inspection report, in the first instance, you should contact the energy assessor who produced the report. If the assessor is no longer practising, or you are not satisfied with the response you have received, you should contact the accreditation scheme of the energy assessor who produced the report. Contact details of both the assessor and accreditation scheme can be found on the report.

Complaints regarding an energy assessor or any aspects of the assessment process. For complaints regarding the energy assessor or the assessment process you should contact, in the first instance, the energy assessor who produced the report. If the assessor is no longer practising, or you are not satisfied with the response you have received, you should contact the accreditation scheme of the energy assessor who produced the inspection report. Contact details of both the assessor and accreditation scheme can be found on the report.

The accreditation scheme must investigate the complaint and where necessary, provide the appropriate redress. Where it is found that the information on the air conditioning inspection report is incorrect a new inspection report must be issued and the information on the central register amended. This procedure should be followed at no cost to the complainant. In the event that the complaint cannot be satisfactorily resolved, the accreditation scheme will refer the matter to an independent third party for adjudication.

If the building owner or manager suspects that the air conditioning inspection report has been produced fraudulently, then the matter should be referred to the police.